Disabled supporters section at Greenhous Meadow
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AMA Sports Photo Agency
Information For Disabled Supporters Visiting UsWe hope that the information that we are providing you will ensure
your matchday experience is an enjoyable one.
Our main concern is to ensure your overall safety, security and
convenience in the company of those with whom you choose to be and
from the vantage point that is preferred by you.
32 permanently marked reserved bays for disabled people are distributed
close to the perimeter of the stadium to minimise travel distance. Of these
six are for away supporters. Additional reserved bays are available on a
permanent or temporary basis on request.
2. Access to the Stadium
Disabled supporters can gain entrance to steward controlled doorways
located around the stadium. These are clearly visible.
Visitors, officials and VIP guests have access to the admin/hospitality block
via the main entrance. A lift provides access to both the first and second
floors and is suitable for large wheelchairs with escort or independent use.
3. Spectator Seating
Access to the first four rows in each stand is supplemented by hand grips
to facilitate ambulant disabled spectators.
Upper tier viewing areas for disabled people in the north and south stands
is facilitated in each by a lift which is equipped for evacuation in the event of
an emergency. In the event of lift failure, see below under 'Means of Escape'.
4. Toilet Accommodation
Accessible toilets are distributed throughout the buildings, including wheelchair
accessible unisex cubicles. These toilets are clearly signposted.
5. Ticketing and Shop Facilities
All retail facilities are accessible to disabled people in terms of wheelchair
access, induction loops, non-reflective glazing and suitable lighting.
6. Refreshment Facilities
Refreshment facilities are located on the concourse of all stands. Each
refreshment outlet has a low level section, an induction loop and colour
contrast and lighting for clear identification and communication.
Stewards are available to provide assistance if required.
7. Disabled Person's Viewing Area
The stadium provides the option of segregated accessible seating areas
at upper tier level directly accessible by lift from the ground floor (East,
South and North (Away Supporters) Stands).
In addition there are front row seating positions suitable for wheelchair
users and other people with limited mobility or who require additional
8. Wheelchair Spaces
Reserved wheelchair spaces, each adjacent to a fixed seat for a friend or
carer, occupy the upper tier viewing areas in East, South and North (Away
The open platform positions provide excellent views of the pitch. The
platforms in the South and North Stands have access to a wheelchair and
an ambulant disabled toilet cubicle.
The facilities in the East Stand (hospitality block) have access to the full range
of toilet accommodation at that level.
Further wheelchair spaces are provided at the front row of each stand. Each
space is provided with fold down seats to assist use by non-wheelchair users.
9. Visually Impaired People
The provision of a commentary of the game is available and people have
complete choice as to where they sit. Radio receivers are available on request.
10. Hearing Impaired People
Various sound reinforcement systems are provided as well as a scoreboard in
the North Stand.
11. Means of Escape
In the event of an emergency/evacuation trained stewards and suitable
equipment are in place to ensure that the highest protection possible is provided.
Those disabled people who choose to sit with family or friends will have the
benefit of their assistance; those who choose to come alone and sit in the areas
designated for disabled people will benefit from managed evacuation.
The upper tier positions in the East, South and North Stands are provided with
evacuation lifts. In effect each upper tier platform is a refuge. In each case
alternative option is provided for escape either by lift or staircase.
In the event of any evacuation, those sitting in the designated disability areas will
be asked to remain in their seats until other spectators have been dispersed at
which point safe and controlled evacuation will be effected clear of the crowd.
When there is no other means of getting a disabled person down from a viewing
platform, e.g. lift failure or unable to get down steps under their own control, a
SKI PAD which is a comfortable padded mattress, will be used by trained
personnel to enable the person to be evacuated safely down stairways.
Due to the risks of carrying wheelchairs downstairs it may not be possible for
them to be returned immediately. However, a substitute wheelchair will be
available until the persons own wheelchair can be returned to them.
On exiting the stadium at podium level, specific meeting points have been
designated for friends and family elsewhere in the stadium to locate disabled
companions who opt to sit in segregated areas.