Some information to help Town fans on their trip to the London Stadium
Turnstiles will open 90 minutes prior to kick-off with the visiting supporters accessing the stadium via Entrance D in the South West corner.
Alcohol will be served before the match and during half-time with draft beers available at Kiosk 29 and 30. All drinks are pre-poured and decanted into plastic cups.
West Ham will operate a 100% person and 100% bag search, with stewards using pat down methods and security wands where necessary. All safety and security information relating to London Stadium can be found at www.london-stadium.com/plan-your-visit/safety-and-security
New for 2017/18: Search points are now positioned on the bridges as depicted in the attached maps, with one lane on each bridge dedicated to accessibility supporters for ease of access. We would advise that Shrewsbury Town supporters arrive via Bridge 4 which is closest to the visitors turnstiles.
Coach Parking - The coach park is located directly adjacent to Pudding Mill Lane station which you will see on the attached maps. West Ham United Supporter Liaison Officer’s will be at hand to guide your supporters on route to and from the stadium.
There is a dedicated Visiting Supporter Information marquee located directly outside the visitors turnstiles to assist with any enquiries. Please note that any ticketing or access enquiries will likely be directed to the Ticket Office for assistance as they may need further review by a ticketing expert. All windows at the Ticket Office are fitted with audio-induction loops for deaf or hard of hearing supporters.
Post-match, Shrewsbury Town supporters will leave the stadium via the exit gates at turnstile D and make their way down the two staircases directly in front of the away section. This is shown in the attached ‘Overview map – Post match’. A lift is situated in-between the two sets of stairs for any supporters who require it. From here, supporters will be able to travel to their onward destination.
Accessibility - Any supporters with accessible needs requiring the complimentary Shuttle Service may have been in touch with you or our DAO, Julie Pidgeon, at accessibility@westhamunited.co.uk to request a permit in advance. Please let me know if there are any outstanding requests and we will endeavour to facilitate as soon as possible. All information on pick-up and drop-off points can be viewed at Accessible Shuttle Service. There is a shuttle bus positioned at the Away Coach Drop-off Point (adjacent to Pudding Mill Lane station) to help Shrewsbury Town supporters with accessibility requirements in travelling the short distance to the visitors entrance. For any accessibility supporters making their way back to the away coaches after the match, the Shuttle Service will be available from Car Park 1A, adjacent to Bridge 4.
Julie and her team will also be able to offer guidance in respect of any accessible facilities, lifts, changing rooms, toilets and more, with Disabled Supporter Assistants at hand to assist (pink tabards).
Any pre-arranged ticket collections for Shrewsbury Town supporters will be available from the Away Fan Information marquee situated directly outside of the visitors section at turnstile D. Supporters will need to provide photographic identification in order to collect their tickets.
A full list of our opening hours can be found here.
Kiosk 29 – a selection of pies are available here, including a vegetarian option. Draught beer and soft drinks can also be purchased
Kiosk 30 – a large English sausage in a soft brioche roll and a vegetarian offer of Nachos. Pre-poured bottled beer and soft drinks can also be purchased
Kiosk 31 – soft drinks and confectionary
All products are advertised on the TV screens throughout the concourse area. Please note that all alcoholic bottled drinks have to be decanted and all kiosks will close ten minutes into the second half.
If supporters witness any anti-social, abusive or discriminatory behaviour they should report this to the nearest steward or, alternatively, by sending a text message to our SMS reporting service on 07860 404069. All messages are treated in the strictest confidence and the service is advertised on the big screens before and during the match.
Any further information can be found on our online Matchday Guide however, if you or your supporter reps feel that there is anything else we can include within the guide to enhance the supporter experience please feel free to pass this on as it’s a constantly evolving platform. We will also be communicating any proactive service messages via the Club website and our Supporter Services twitter handle @WestHamHelp in the lead up to the match.