Town CEO has looked into making charges for tickets clear for the season ahead
Shrewsbury Town’s CEO, Brian Caldwell, has looked to clarify the situation with charges being put on ticket sales.
Last week it was brought to the club’s attention that some of the charges used for the Play-Off Final at Wembley were still in place on the ticketing system.
In order to rectify the issue the club have worked closely with Ticketmaster over the past few days and charges will now only be put on when customers opt for postage or special delivery.
This means that anyone who buys tickets online shouldn’t be charged if they select to ‘Print at Home’, ‘Collect from the Ticket Office’ or ‘Add to their Fan Card’.
Caldwell was disappointed that the issue had arisen, but is pleased that it has been sorted quickly with tickets now going on-sale for the 2018/19 season.
“There was a glitch in the system, with £2.40 being added onto print at home tickets, which was brought to our attention at the Supporters’ Parliament meeting last week”, said Brian.
“We’ve worked with Ticketmaster to make sure that the charges are exactly the same as they were last year, or no charges in most of the cases other than the postage ones.
“The Fan Card has no charges as well and we’ve had good success with the Fan Card, so hopefully the regular supporters can benefit from that.
“We delayed putting the first few games of the season on-sale, which was a frustration for all us, but we wanted to make sure that when they went out there weren’t any further glitches in the system, which caused people to have undue costs that they shouldn’t need to bear.
“If someone wants the tickets posted out then obviously we need to recoup the cost of that, but all the rest are hopefully easy and it helps for people who maybe decide on a Saturday morning that they want to come to the game because there won’t be any charges for printing at home, collecting or adding to the Fan Card.”