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Club News

COVID-19 Spectator Code of Conduct

29 November 2020

In order to assist our staff and stewards, and to help protect you and your fellow spectators, you are kindly requested to follow these guidelines.

  • Supporters must not attend if they are suffering from COVID-19 symptoms or if they are feeling unwell or if they have been in close contact recently with anyone experiencing symptoms or who has tested positive.
  • Supporters should not purchase tickets and travel to attend a fixture where travel is necessary between different Tier levels i.e. from Tier 3 to Tier 2 areas
  • At all times and in all parts of the ground, please observe social distancing and avoid close contact with others not from your household or your social bubble.
  • Arrive in good time to go through all the necessary entry procedures.
  • Make sure in advance that you know where your entry point is. Gate A, B, C or D.
  • Please avoid bringing bags so as to avoid delays on entry.
  • Be aware that your temperature might be taken before entry.
  • Access to concourses will be for toilet facilities only. Please use the external catering facilities for food and drinks
  • It is mandatory whilst under Tier 2 restrictions that supporters wear a face covering within the stadium at all times save for those with a medical exemption. Face coverings will also be mandatory whilst accessing concourses for toilet facilities following the signposted one way system.
  • Remain in your seat at all times wherever possible.
  • If you do need to leave your seat or standing space wait for a time when the gangway is clear.
  • When moving past other spectators to and from your seat, please avoid face to face and physical contact with others.
  • Maintain good hand hygiene – use the sanitiser dispensers provided and avoid touching your face, or handles, railings etc. whenever possible.
  • Please observe respiratory etiquette – always cover your mouth and nose if needing to cough or sneeze.
  • Avoid hugs, high-fives and any close contact with people who are not from your household or your social bubble.
  • Take care to avoid where possible shouting and singing.
  • Please do not approach players for “selfies” & or autographs.
  • If you are attending with other members of your household or social bubble, please make sure they have read and understood these guidelines too.
  • If you feel unwell at any time, please contact your nearest steward, and you will then be referred to our medical team.
  • If you have to use public transport to get to the stadium please observe government guidelines on travel.
  • When leaving the ground, please be patient, observe social distancing guidelines.
  • Stewards will assist in a controlled exit block by block via the way you entered the stadium.
  • All EFL ground regulations remain in force.


Thank you for your support and co-operation. Stay alert! Stay safe!

Help us all – your fellow fans, your club, your sport, your community! 



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