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Club News

Pilot fixture: Code of conduct

18 September 2020

Club News

Pilot fixture: Code of conduct

18 September 2020

Read the code of conduct ahead of Town's pilot fixture with Northampton Town.


We are delighted that you managed to secure one of the 1,000 tickets for tomorrow's match v Northampton Town.

Ahead of the match, we would like to clarify some queries we have had:

If you chose the option for an e-ticket (rather than an actual ticket) you should have been emailed the ticket(s) for printing at home. The alternative to this is within the email you should have the option to ‘add to Apple wallet’ etc if you prefer to use a digital ticket on your smartphone. You will need either option to access the stadium footprint at the 3 entry gates for soft ticket check eg physical ticket, print at home ticket or digital ticket on your phone. Please, therefore, ensure you have either option ready to show our staff at the gates to ensure entry flow can be quick and seamless and to avoid queues and issues with social distancing.

If you have received a confirmation email for your ticket(s) and have not received an e-ticket your physical ticket should be at the ticket office today for collection (up to 3 pm) or alternatively available from the ticket collection point tomorrow (on the path between Lidl and the 5 aside pitches).

Your actual season ticket or Fancard will not allow you to gain access to the game so there is no need to bring these.

Your ticket (physical/eticket or digital ticket) will be scanned at either Gate C or D so please ensure you have checked which gate in advance you have to enter at as this should be displayed on your ticket

Please where possible do not bring bags as this will delay the entry process for everyone as bags will need to be searched as normal

Catering (food and drinks) will be on sale from mobile catering units at the rear of the West Stand and also drinks only will be available from the Fanzone (outside) bar

Please ensure you and anyone attending as part of your bubble are aware of our Supporters Code of Conduct below as it is imperative everyone helps us make this pilot a success.


In order to assist our staff and stewards, and to help protect you and your fellow spectators, you are kindly requested to follow these guidelines.

Supporters must not attend if they are suffering from COVID-19 symptoms or if they are feeling unwell or if they have been in close contact recently with anyone experiencing symptoms or who has tested positive.

At all times and in all parts of the ground, please observe social distancing and avoid close contact with others not from your household or your social bubble.

Arrive in good time to go through all the necessary entry procedures.

Make sure in advance that you know where your entry point is. Gate C or D.

Please avoid bringing bags so as to avoid delays on entry.

Be aware that your temperature might be taken before entry.

Access to concourses will be for toilet facilities only. Please use the external catering facilities for food and drinks

It is strongly recommended that supporters wear a face-covering within the stadium at all times. Face coverings will be mandatory whilst accessing concourses for toilet facilities following the signposted one-way system.

Remain in your allocated seat at all times wherever possible.

If you do need to leave your seat wait for a time when the gangway is clear.

When moving past other spectators to and from your seat, please avoid face to face and physical contact with others.

Maintain good hand hygiene – use the sanitiser dispensers provided and avoid touching your face, or handles, railings, etc, whenever possible.

Please observe respiratory etiquette – always cover your mouth and nose if needing to cough or sneeze.

Avoid hugs, high-fives, and any close contact with people who are not from your household or your social bubble.

Take care to avoid where possible shouting and singing.

Please do not approach players for “selfies” & or autographs.

If you are attending with other members of your household or social bubble, please make sure they have read and understood these guidelines too.

If you feel unwell at any time, please contact your nearest steward, and you will then be referred to our medical team.

If you have to use public transport to get to the stadium please observe government guidelines on travel.

When leaving the ground, please be patient, observe social distancing guidelines.

Stewards will assist in a controlled exit block by block via the way you entered the stadium.

If the ball comes into the Stand, please do NOT throw it back to the players as it will need to be disinfected. Please pass to our ball retrievers

All EFL ground regulations remain in force.

Thank you for your support and co-operation. Stay alert! Stay safe!

Help us all – your fellow fans, your club, your sport, your community!

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