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All you need to know about purchasing tickets Shrewsbury Town along with information on setting up and managing your online account.

How To Buy Tickets

If you currently have a Shrewsbury Town Supporter Number but haven’t yet registered to use etickets, you must activate your existing account. You can do this by:

  1. Clicking Here
  2. Enter your supporter number and surname
  3. Click ‘find my account’
  4. Enter a new password in the box at the top of the form
  5. Check the details in the form are correct and then click ‘Save details’
  6. You will then be able to login in using your email address and password

*Please note - It’s important that Season Ticket Holders use the supporter number found on their Season Ticket

If you are a registered etickets user and know your password you can log in by:

  1. Clicking Here
  2. Click Sign In at the top
  3. Enter your supporter number and password
  4. Click ‘Login’

*Please note – If you have forgotten your password you can reset it by clicking the Forgotten Password link shown You will need to enter your email address used to register and click “Reset Password”. If you have any problems or do not know your client reference number call the Ticket Office on 091743 273943.

If you DO NOT have a STFC supporter number yet, you can register a new account with us by:

  1. Clicking Here
  2. Add your details where requested
  3. Click ‘complete registration’
  4. You will then be able to login in future using your supporter number and password
  5. Your supporter number will be shown in the top right corner next to your name and you will receive a confirmation email to confirm registration

NB: If you have purchased tickets before from us you will already have a supporter number and therefore need to use this one to log in or activate your online account. If you do not, you will create a duplicate account which may lead to problems during the season. If you do not know your supporter number, call us on 01743 273943

Add friends and family to your network so you can purchase tickets on their behalf

  1. Once logged in, click on your name in top right corner of screen
  2. On your account screen, click ‘My Network’ on the right hand side
  3. Click ‘Search for existing users’ - you will need to know the supporters’ numbers and surname or email address to add them to your network
  4. This will bring up a name and email address. Click ‘SELECT’ to add to your network
  5. Alternatively, if the supporter you wish to add isn’t registered with Shrewsbury Town click ‘Register a new user’ and add the relevant details for the new supporter
  6. Click ‘Complete Registration’ to finish registering the new supporter and add them to your network
  7. Return to your Network page by clicking your name in the top right hand corner
  8. You can now view your network and manage permissions for those in your network. By default you can assign tickets to those in your network but you will need to request permission through this page to manage tickets for them in order to purchase or renew reserved seats, season tickets and memberships.
  9. Return to your account page by clicking your name in the top right hand corner
  10. Click Find/Renew Season Tickets and it will give you the option to add tickets for others who you have added to your network

When buying tickets for other supporters we advise that you re-assign tickets to the attendees so they can build up their own loyalty points. This is important for future purchases as it affects how much priority you have to purchase tickets for future events.

To buy tickets follow the instructions below:

  1. Either select an option from the navigation bar towards the top of the page or follow one of the quick links from the home page – please be aware some events may have purchasing restrictions that you will only be able to buy if you meet certain criteria, if you cannot purchase please make sure you are logged in and meet the criteria before trying again.
  2. Once you have selected the event you would like to purchase there are a number of further options. The availability of these options varies by event. They are:
    1. Interactive seating map – Home games only. Allows you to select which stand and block you would like to sit in and then the individual seats, you can choose the relevant concession for each seat. Do this by clicking on ‘Choose my seats’.
    2. Find seats for me – Home Games Only. If you don’t mind where you sit, you can click the ticket details required and the system will choose your seats on a ‘Best Available’ basis.
    3. Away games – Our away game allocations are on a ‘Find seats for me’ basis so you will not be able to pick your seats.
  3. Once you have selected the ticket/memberships you wish to purchase add them to your basket
  4. If you wish to add more items to your basket you can click the “Continue Shopping” link to go back and select more items

Please note – once tickets are added to your basket you have 30 minutes to complete the transaction before the seats are released. A timer will appear on the site.

If you are buying a single ticket for yourself the basket is a chance to review or amend your order, we recommend that you:

  1. Check the price, number of tickets, concession and seat location are correct
  2. If you need to amend the concession of any of the tickets in your basket you can do so using the drop down menu shown next to the ticket details
  3. Click ‘Remove Seat’ below any ticket should you need to remove it from your basket
  4. If you wish to add more items to your basket you can click the “Continue Shopping” link to go back and select more items
  5. If you wish to see what the view is like from the block you have selected click on the binoculars (home games only)
  6. If you need to reassign the ticket for a different supporter please see the instructions below

When buying tickets for other supporters you can re-assign tickets under their name. To do this follow the instructions below:

  1. Add tickets or membership to basket. You will either be taken directly to your basket or click the basket logo on the top right to continue
  2. Click the “re-assign” link to the left of the ticket or membership
  3. If the supporters you wish to purchase for are already in your network assign them to the relevant seat – you can search your network, by name (forename and/or surname) or supporter number, using the search bar
  4. If the supporter you wish to assign the tickets to isn’t currently in your network Click ‘search outside of your network’ – you will need to know the supporters number and surname or email address to add them to your network
  5. Once you’ve re-assigned to a supporter, they will be saved in your network
  6. If you wish to see what the view is like from the block you have selected click on the binoculars (home games only)
  7. Once you are happy with the items in your basket click “Proceed to checkout”

Please note – the value shown on this page does not include any booking fees you will be charged

Once you have selected Proceed to Checkout you can select from here how you wish to pay for your tickets. There is also the option to view a summary of the tickets in your order.

If you wish to view your order summary click on the “Click to view your order summary” button

  1. Before you pay for you order you will need to select how you wish your tickets to be delivered from the Delivery Options menu. Your options are:
    1. Postage/Collection – tickets will be posted to the address your registered address if purchased 3 or more working days before the game, after this point tickets will be made available to collect from the collection point at the main Ticket Office at Montgomery Waters Meadow.
    2. Print @ Home – The quickest and easiest way to receive your tickets. Your tickets will be sent directly to your email address for you to print yourself. You will need access to a working printer to take advantage of this option. This option is only available for home matches. Tickets chosen as ‘Print at Home’ MUST be printed and cannot be shown as a PDF at the gates.
  2. To pay by credit or debit card you will need to select which type of card you wish to pay with from the drop-down menu. Once you have done this you will need to fill out the relevant details as requested
  3. Click “Review Order.

On this screen you will be given a final review of you booking and payment. Please ensure you are happy with all the details shown.

  1. If you change your mind and wish to use a different method of payment go back click < Payment at the bottom of the screen to go back to the payment screen
  2. If you wish to purchase your tickets please read the terms and conditions by following the link and then ticking the box to confirm you that you agree to abide by the terms and conditions in place.
  3. Click “Complete Purchase”
  4. You will then be taken to a confirmation screen giving you details of your order including the booking reference number
  5. If you wish to print a copy of this page click the “Print Confirmation” button – you will also receive a copy of this via email

If you were purchasing home match tickets and selected the Print @ Home option as your delivery method you will receive a second email with the tickets you have ordered attached as PDF files. The email is not your ticket, you will need to open the attached files and print them as they are your tickets to your selected match.

Tickets for all games can be bought over the phone using a debit/credit card.

When purchasing a ticket, please try and have your supporter number ready. This will speed up the sales process.

If you cannot remember your supporter number then it can be searched for by postcode on the system.

If you do not have a supporter number and have not visited before then the agent will have to create an account for you. You will need a name, address, DOB, email address and contact number.

When buying multiple tickets for friends or family, have all available supporter numbers ready to assign to the relevant tickets. This will help the person you are buying tickets for to build up their own loyalty points throughout the season and will enable them to potentially have priority when we are playing a large game in the cup and tickets are sold using the loyalty point/priority system.

Tickets for all games can be bought from the main ticket office using cash or a debit/credit card.

When purchasing a ticket, please try and have your supporter number ready. This will speed up the sales process.

If you cannot remember your supporter number then it can be searched for by postcode on the system.

If you do not have a supporter number and have not visited before then the agent will have to create an account for you. You will need a name, address, DOB, email address and contact number.

When buying multiple tickets for friends or family, have all available supporter numbers ready to assign to the relevant tickets. This will help the person you are buying tickets for to build up their own loyalty points throughout the season and will enable them to potentially have priority when we are playing a large game in the cup and tickets are sold using the loyalty point/priority system.